Shipping Policy
Last updated: 5/2/2026
Processing Time
Because every item is personalised and made-to-order, please allow 5–10 business days for production before your order ships. Larger or bulk orders may take longer — we'll always email you with an estimated dispatch date.
Shipping Rates & Delivery
Postage is calculated automatically at checkout based on the total weight of your order, using current Royal Mail Tracked rates. The table below is a guide — the exact figure for your basket is shown before you pay.
| Order weight | Tracked 48 (2–3 days) | Tracked 24 (1–2 days) |
|---|---|---|
| Up to 100g (Large Letter) | £3.29 | £3.99 |
| 101g – 500g | £3.69 | £4.59 |
| 501g – 1kg | £4.39 | £5.45 |
| 1kg – 2kg | £5.95 | £6.95 |
| 2kg – 5kg | £8.95 | £9.95 |
Rates reflect Royal Mail Tracked Business pricing including a small contribution toward packaging. Pricing is reviewed periodically and may change.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your parcel every step of the way.
International Shipping
We currently ship within the United Kingdom. International orders may be available on request — please contact us before ordering. Customers are responsible for any customs duties or import taxes.
Lost or Damaged Parcels
If your order arrives damaged or doesn't arrive at all, please contact us within 14 days of the expected delivery date and we'll work with you to make it right.